Maintaining strong customer relationships is more crucial than ever. Here are five fresh approaches to help your CS team create meaningful connections with your education customers.
1. Virtual Office Hours
Set up regular, drop-in virtual office hours where customers can connect with CS team members in a casual, no-pressure environment. This creates an open forum for questions, feedback, and relationship building that feels more natural than formal check-ins.
2. Micro-Learning Video Libraries
Create bite-sized, personalized video content addressing common questions or challenges. These 2-3 minute clips can showcase product features, share best practices, or offer quick tips - perfect for busy educators who need just-in-time support.
