Here's a counterintuitive insight about customer success in EdTech: The districts that push you hardest often become your strongest partnerships.
We’ve pulled our take on this topic from our upcoming guide book on working in EdTech.
When a district frequently:
- Requests new features or enhancements
- Questions your product's capabilities
- Actively engages with your support team
- Pushes the boundaries of your platform
It's easy to see these behaviors as "difficult" or "demanding." But flip the script - these actions actually signal deep engagement and investment in your solution.
