
Here's a counterintuitive insight about customer success in EdTech: The districts that push you hardest often become your strongest partnerships.
We’ve pulled our take on this topic from our upcoming guide book on working in EdTech.
When a district frequently:
Requests new features or enhancements
Questions your product's capabilities
Actively engages with your support team
Pushes the bounda...

the relationship between Customer Success (CS) and Sales teams can make or break your company's growth. Here's how these two vital departments can work together effectively.
1. Unified Customer Journey Mapping
Create a seamless handoff process where Sales shares crucial customer information with CS:
Implementation requirements and timelines
Key stakeholders and decision-makers
Specific pain p...

The phrase "customer success isn't a cost center" has become a mantra in EdTech. But what makes CS teams true revenue drivers?
We’ve pulled our take on this topic from our upcoming guide book on working in EdTech.
🔄 Retention: The Foundation of Revenue
In EdTech, where annual contracts and school-year cycles dominate, CS teams are the guardians of recurring revenue. They ensure schools and di...
EdTech Daily Dose
