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Tags: customer success

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5 Innovative Ways Customer Success Teams Can Build Stronger Customer Connections

Maintaining strong customer relationships is more crucial than ever. Here are five fresh approaches to help your CS team create meaningful connections with your education customers. 1. Virtual Office Hours Set up regular, drop-in virtual office hours where customers can connect with CS team memb...

Jun 27, 2025 customer success

Why Your Most "Difficult" District Partners May Be Your Best Ones

Here's a counterintuitive insight about customer success in EdTech: The districts that push you hardest often become your strongest partnerships. We’ve pulled our take on this topic from our upcoming guide book on working in EdTech. When a district frequently: Requests new features or enhancem...

Jun 25, 2025 customer success

The Perfect Partnership: Aligning Customer Success and Sales Teams

the relationship between Customer Success (CS) and Sales teams can make or break your company's growth. Here's how these two vital departments can work together effectively. 1. Unified Customer Journey Mapping Create a seamless handoff process where Sales shares crucial customer information with...

Jun 24, 2025 customer success sales

Why Customer Success Teams Are Revenue Drivers in EdTech

The phrase "customer success isn't a cost center" has become a mantra in EdTech. But what makes CS teams true revenue drivers? We’ve pulled our take on this topic from our upcoming guide book on working in EdTech. 🔄 Retention: The Foundation of Revenue In EdTech, where annual contracts and scho...

Jun 23, 2025 customer success

Building an Authentic Teacher Community Through Your EdTech Brand

In today's EdTech landscape, creating a genuine connection with teachers isn't just about selling products—it's about building a supportive community that truly understands educators' needs and challenges.

Jun 04, 2025 customer success marketing

Understanding Your Teachers: Essential Questions for EdTech Professionals

As EdTech professionals, our success hinges on truly understanding teachers' needs and challenges. Here are the key questions you should ask in your next teacher meeting to gain valuable insights.

Jun 03, 2025 customer success marketing

5 Critical Pain Points Facing Schools in 2025: From AI Integration to Staff Retention

As we're entering summer leading into another brand new school year, teachers and administrators are facing unique challenges that reflect our rapidly evolving educational environment. Here are the top 5 pain points affecting our schools today.

Jun 02, 2025 customer success marketing

Keep Your School Partnerships Strong All Summer Long

Summer break is around the corner, but that doesn't mean your school relationships should go on vacation! Here are five proven strategies to maintain strong connections with your school partners during the off-season. 1. Schedule End-of-Year Check-ins Before educators head off for summer, set up...

Apr 25, 2025 customer success summer

End of Year Review: What to Discuss with Your EdTech Customers

As we approach the end of the school year, it's crucial to schedule review meetings with your educational customers. Here's what you should cover. 1. Usage Analytics & ROI Review platform adoption rates across different departments Analyze which features were most/least used Calculate return on...

Apr 23, 2025 customer success

Show Your EdTech Customers You Care: End-of-Year Gift Ideas

As the school year winds down, it's the perfect time to show appreciation for your loyal education customers. Here are thoughtful gift ideas that will strengthen your relationships and leave a lasting impression.

Apr 22, 2025 customer success

Do You Know Who Leads New York City Public Schools?

Melissa Aviles Ramos leads New York City Public Schools, the biggest school system in the country. Before becoming Chancellor, she was in charge of connecting families and communities with schools. She ran important programs like NYC Literacy Hubs and Project Open Arms, which helps newcomers...

Nov 14, 2024 customer success sales uban schools

America's Education Giants: The 5 Largest School Districts

Did you know that some U.S. school districts are so large they serve more students than the entire population of some small countries? Let's take a quick look at the five largest school districts in the United States: New York City Department of Education (NYC DOE): Serving over 1 million stu...

Nov 13, 2024 customer success sales urban school

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Tags: customer success

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